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About us

Pain-free IT was founded in 2011 to provide businesses an alternative to the often painful process of implementing and changing IT systems.

By starting with a people-centric view and putting the needs of the stakeholders first and then executing with obsessive focus on technical excellence we deliver solutions that are pleasant to use, solve real problems, deliver tangible value, are reliable, secure and cost efficient to own and operate.

The Pain Free ethos runs through every element of our service, especially with regard to project planning and execution where we expect plans and requirements to change and adapt with our customers in an agile fashion to focus on the delivery of value.

We seek long term relationships with our clients, delivering the level of service you need, when you need it and staying out of the way when you don't.

Our Team

Our Team

Portrait of Magda Dillon

Magda Dillon

Portrait of  Rob Dillon

Rob Dillon

Magda joined Pain Free IT in 2018 and has significantly grown the customer base. Magda’s career has focused on the CRM and ERP space and she has been scoping and planning projects since 2005 on diverse systems such as SAP, Pivotal, Sage, Microsoft Dynamics and Salesforce.


Magda is very detail oriented and can collect and collate data about a business' processes and ways of working quickly, through workshops and interviews. Armed with this she can deeply understand the business drivers and craft solutions using a blend of business process changes, software products and bespoke development.


Her forte is in planning and communications and her customers are confident that they know what’s going to happen and when. Magda has a track record of assisting companies to efficiently manage organisational and technological change through a holistic and logical approach that neatly meshes people's natural way of working with technical systems.

Rob founded Pain Free IT in 2011, he has over 20 years in the software development industry with 10 years of that dedicated to line-of-business applications with special focus on CRM and ERP.

Rob’s experience spans company sizes from start-ups to multi-national enterprises and he has worked across many industries, Financial Services, Insurance and CyberSecurity to name a few.


Rob is a natural problem solver known for his ability to work closely with senior stakeholders to understand business drivers and translate them into clear functional designs.

Heavily invested in the science and art of technical leadership Rob motivates, mentors and drives the technical delivery at Pain Free IT.

Rob’s technical background is in software development using tools such as C#, JavaScript, NodeJS, Salesforce Apex and Lightning LWC and too many others to list.

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our social media channels.

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